Privacy by Design

At Countly, we are committed to giving you control of your product data.
Complete data privacy with 100% data ownership and data control.
You are Both: Data Controller and Data Processor

Product analytics is critical for every business, but keeping customer data safe should be the top-most priority.

Which is why Countly is designed to ensure that you - the business - remains the data controller and the data processor. Your organization has complete visibility and control over how your product and user data is sent from the SDKs, where your analytics server and database is located, how they are configured, and who has access to which part of the data.

Using Countly, you’ll be able to:

Deploy your analytics server on company premises or private cloud
Use your own SSL certificate and domain for your analytics server
Ensure integrity of data sent from the SDKs using the checksum mechanism
Retain complete ownership of your users’ data and earn their absolute trust
Make Data Privacy Compliance an Asset

Remaining compliant with data privacy policies may seem counterintuitive to getting to truly know your users. But the truth is exactly the opposite. By ensuring data privacy and retaining 100% ownership and control of your users’ data, you can truly delve into how various data points - from crashes to push notifications - affect your users, and get a 360° view of your customers’ journeys and experiences. Countly offers a multitude of features that you can enable as per your requirements to get this view of your users and take a strategic approach to product data and its collection and application.

With the extensible plugin features that Countly brings, you can:

Build detailed customer profiles for better engagement and retention strategies
Identify and correct friction points before they become cause for negative reviews
Choose which metrics to track and add them to your personal dashboard
Enrich each bit of data by cross-referencing it with other, related metrics
Want even more control?

Data, when used correctly, can be extremely powerful. Especially product analytics data that gives you actionable insights about your users’ journeys. We know it’s not possible for any product to cover 100% of everyone’s requirements, whether that’s for visualization types, available reports, or correlations you need to make among different data points. Which is why, in addition to making Countly extensible via plugin features, we also designed it to ensure that your data is not locked in, in any way.

Countly offers three distinct ways to access your data:

Direct database access to the get the data out or execute queries on
Extensive read API on which the entire Countly dashboard is built
Database Viewer plugin feature which lets you access the data in the database using a well-defined API

The Power of Privacy by Design

That is the power of product analytics that make user privacy a top-most priority.
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Sign up for a free, 30-day trial of Countly Enterprise Edition.

For your trial, you can choose among United States, Europe and Singapore as your service location to send and store your analytics data in our servers in that location.

After your trial, you can choose to continue with a Countly Enterprise hosted or on-premise deployment.

If you prefer a on-premise trial, please contact our sales team for the next steps.

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Countly Enterprise hosted customers can choose among following deployment locations;

United States, Brazil, United Kingdom, Germany, Belgium, India, Taiwan, Japan, Singapore and Australia.
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