Legal

Cookie Policy

Updated on 10 December 2021

We use cookies to help improve your experience of our websites (including www.count.ly and any subdomains of this site). This Cookie Policy is part of Countly's Privacy Policy, and covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from Countly, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a Cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (for example, logging in), to track site usage (for example, analytics), to store your user settings (for example, timezone or notification preferences), and to personalise your content (for example, advertising or language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e., third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of Cookies and How We Use Them

Essential Cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

Performance Cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality Cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/Advertising Cookies

Targeting/Advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/Advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party Cookies on our Site

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Countly's Cookie Policy.

Our Third-party Privacy Promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How You Can Control or Opt Out of Cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

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Select this if you have an app or website that caters to individual users.
Select this if you provide services to other businesses who cater to individual users.
Select this if you want to incorporate analytics into internal systems for employee management.
Select this if you cater to businesses who require analytics for employee management.
Monthly active users
Daily active users
Please indicate the number of active users on your application per
month
on average.
Please indicate how many times a single user may be launching your application or accessing your website per
month
on average. For example: If an average user launches your application/accesses your website approximately every third day, your Frequency of Application Launch or Website Access per month will be 10.
On average, how many views or pages in your application or website does a single user navigate through in a single session? For example: If an average user visits 4 different pages within your application or website on average every time they login or launch the application/website, your Views or Pages Visits per Session will be 4.
Yes
No
Not Sure
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Yes
No
Not Sure
Push notifications allow you to send messages to your users to boost engagement, share news and/or offers, and also collect app performance data.
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No
Not Sure
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How many employees / team members does your organization have?
Where is your company located?
Please share any additional information that you can share about your application/project.
Web/Google search for ‘product analytics’
Web/Google search for ‘analytics solutions’
Received a recommendation/referral from one of your customers
Saw your advert on LinkedIn and visited the website
Received an email about Countly from Countly
I already use Countly Community Edition
I found you on a B2B Software review website (G2, Capterra etc.)
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