Legal

Terms of Service

Updated on 10 December 2021

Your use of this website (the "Site") and the services made available on the Site ("Services") is subject to these Terms of Service (these "Terms"). These Terms apply between you (“User,” "Users," "you," or "your") as the user of the Site and Services and Countly Ltd ("Countly," "we," "our," or "us").

These Terms do not apply to Countly Enterprise Edition Subscriptions which are governed by written agreements between Countly and the customer.

Please read these Terms carefully, as they affect your legal rights. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Site and/or Services. If you do not agree to be bound by these Terms, you should stop using the Site and Services immediately.

If you have any questions about these Terms please contact us at hello@count.ly.

Intellectual Property and Acceptable Use

All Content included on this Site, unless uploaded by Users, is the property of Countly, our affiliates or other relevant third parties. In these Terms, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Site, including any such content uploaded by Users.

By continuing to use the Site you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner's prior written permission

You may temporarily download one copy of the materials (information or software) on this Site for personal, non-commercial transitory viewing only. You must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of Countly.

Prohibited Use

You may not use the Site and Services for any of the following purposes:

in any way which causes, or may cause, damage to the Site and Services or interferes with any other person's use or enjoyment of the Site and Services;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these Terms.

You may cancel your registration at any time by contacting us. If you do so, you must immediately stop using the Site and Services. Cancellation or suspension of your registration does not affect any statutory rights.

Links to Other Websites

This Site may contain links to other websites. Unless expressly stated, these sites are not under the control of Countly or that of our affiliates.

We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or of those in control of them.

Privacy Policy and Cookie Policy

Use of the Site and Services is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these Tems by this reference.

Availability of the Site and Disclaimers

Any online facilities, tools, services, or information that Countly makes available through the Site is provided "as is" and on an "as available" basis. We give no warranty that the Site and Services will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. Countly is under no obligation to update information on the Site.

Whilst Countly uses reasonable endeavors to ensure that the Site and Services are secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, and their computers. Countly accepts no liability for any disruption or non-availability of the Site or Services.

Countly reserves the right to alter, suspend, or discontinue any part (or the whole of) the Site including, but not limited to, any products and/or services available. These Terms shall continue to apply to any modified version of the Site unless it is expressly stated otherwise.

Limitation of Liability

Nothing in these Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Countly accepts no liability for any of the following:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities;
loss or corruption of any data, database, or software;
any special, indirect, or consequential loss or damage.

General

You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms where we reasonably believe your rights will not be affected.

These Terms may be varied by us from time to time. Such revised terms will apply to the Site and Services from the date of publication. Users should check the Terms regularly to ensure familiarity with the then current version.

These Terms, together with the Privacy Policy and Cookie Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements, or agreements that might have taken place in relation to the Terms.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no third party will have any right to enforce or rely on any provision of these Terms.

If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Countly Ltd Details

Countly Ltd is a company incorporated in England and Wales with registered number 8568329 whose registered address is 9th Floor 107 Cheapside EC2V 6DN London, United Kingdom, and it operates the website www.count.ly. The registered VAT number of Countly Ltd is GB168599344.

You can contact Countly Ltd by email at hello@count.ly.

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B2C
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Select this if you have an app or website that caters to individual users.
Select this if you provide services to other businesses who cater to individual users.
Select this if you want to incorporate analytics into internal systems for employee management.
Select this if you cater to businesses who require analytics for employee management.
Monthly active users
Daily active users
Please indicate the number of active users on your application per
month
on average.
Please indicate how many times a single user may be launching your application or accessing your website per
month
on average. For example: If an average user launches your application/accesses your website approximately every third day, your Frequency of Application Launch or Website Access per month will be 10.
On average, how many views or pages in your application or website does a single user navigate through in a single session? For example: If an average user visits 4 different pages within your application or website on average every time they login or launch the application/website, your Views or Pages Visits per Session will be 4.
Yes
No
Not Sure
Events can be any transaction or interaction between your application and/or website and a user/visitor. Events can be customized to track the interactions that matter to your business.
Yes
No
Not Sure
Push notifications allow you to send messages to your users to boost engagement, share news and/or offers, and also collect app performance data.
Yes
No
Not Sure
Crash analytics allow you to monitor the performance of your application and/or website, as well as manage the resolution of these crashes (including Jira integration).
You can choose to self-host Countly on your company servers, or let Countly host and manage a private cloud-based deployment for you. In both cases, you retain 100% of data control.
Please provide a valid company email address, where possible.
How many employees / team members does your organization have?
Where is your company located?
Please share any additional information that you can share about your application/project.
Web/Google search for ‘product analytics’
Web/Google search for ‘analytics solutions’
Received a recommendation/referral from one of your customers
Saw your advert on LinkedIn and visited the website
Received an email about Countly from Countly
I already use Countly Community Edition
I found you on a B2B Software review website (G2, Capterra etc.)
Please select one or more of the below options to tell us how you heard about Countly.

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