User Retention plugin is available only in Enterprise Edition. If you'd like to see it in action, you can sign-up for an Enterprise Edition trial or contact us to see a demo.
This plugin is one of the most important plugins as you understand how your customers are retained in your application.
Retention basically tells you how often your users keep coming to your website, or user your mobile app. When retention is low, that means your users are churning. Your job is to make retention as high as possible, to increase customer satisfaction.
It's also possible to drill down retention data based on several criteria, like platform, users, campaigns and more.
Understanding user retention
From Countly Academy
Resources from our product analytics and marketing academy related to User Retention plugin.
What is customer retention and why is it important?
Customer retention is the ability of a company to retain its customers over a period of time. It is both a measure of customer loyalty and the capacity of the business to keep customers satisfied...
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Understanding user retention
In this video we are going to show you how to read user retention table. » What is Countly? « Countly is world's leading open source, enterprise mobile and web ...
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Understanding user retention with Countly (with new retention plugin)
In this video we are going to show you how to read user retention table. » What is Countly? « Countly is world's leading open source, enterprise mobile and web ...
Training Video