Measure your customer experience using Net Promoter® Score (NPS®) surveys
NPS® comes with Surveys Plugin in the Enterprise Edition. If you'd like to see it in action, contact us to see a demo.

Net Promoter Score® is a Feedback plugin that allows you to engage with your users, know how satisfied they are with your product, service, or brand, and how likely they are to recommend you. The NPS survey is deployed upon a user triggering an event of your choice and, based on your users’ experience with the brand and their response, they will be categorized as either Promoters, Passives, or Detractors. By a standardized calculation, you can easily measure and compare how these groups are rating you and take the appropriate actions.

Every aspect of the NPS survey can be customized: the question asked, if there should be a follow-up question, the type of follow-up question depending on the score-based categories, and of course, the survey time, frequency, and overall look and feel. The targeting can be further customized to be user property-based, user behavior-based, or both. You can power this in-depth knowledge even further using our Drill plugin for enhanced filtering, or with the Cohorts plugin to group and analyze your users by behavior.

The NPS Dashboard provides an intuitive overview of how the customer experience is currently being assessed by NPS surveys, giving quick insights into the user loyalty and how it’s being measured and tracked through time. This data can be used to identify points of friction that are affecting customer satisfaction as well as activities that are increasing it, and the right action can be taken to convert passives and detractors into promoters.

Countly nps overview
Countly nps create
Countly nps detail
Countly Enterprise
Talk to one of our data professionals to learn how Countly Enterprise can help your business become data driven.
Countly Academic Program
Let's build tomorrow's analytics and marketing know-how together.
Become a Countly Partner
Let's deliver secure product analytics and marketing to the masses together.
Countly Enterprise Demo
See Countly Enterprise in action and get answers to your product analytics and marketing questions.
Contact Countly
Let us know how we can help with any of your product analytics and marketing needs.
Countly for Startups
Talk to one of our data professionals to learn how Countly Enterprise can help your startup become data driven.
Plugin Marketplace
Get listed in the Countly Plugin Marketplace today, and reach 1000s of businesses that already trust Countly for product analytics.
Countly Pricing
Countly Enterprise Pricing is based on your data volume. If you select Yes in the first question, you'll be presented with a few extra questions to estimate your data points.

If you don't want to fill in the data point estimation questions, please get in touch and let's figure it out together.

I have read and agree to the Terms of Service and Privacy Policy
Subscribe me to Countly Newsletter
Try Countly Enterprise
Sign up for a free, 30-day trial of Countly Enterprise Edition.

For your trial, you can choose among United States, Europe and Singapore as your service location to send and store your analytics data in our servers in that location.

After your trial, you can choose to continue with a Countly Enterprise hosted or on-premise deployment.

If you prefer a on-premise trial, please contact our sales team for the next steps.

United States
Countly Enterprise hosted customers can choose among following deployment locations;

United States, Brazil, United Kingdom, Germany, Belgium, India, Taiwan, Japan, Singapore and Australia.
I have read and agree to the Terms of Service and Privacy Policy
Subscribe me to Countly Newsletter
Create my trial account