How to Manage
Customer Experience Metrics
This foundational report by Gartner® will:
- show which metrics are crucial for each category relevant to customer experience;
- provide insight on how these metrics are used to build trackable KPIs for different teams;
- highlight how to consolidate CX metrics into dashboards benefiting leaders with different decision-making roles; and
- give “eight general best practices that are relevant to any business metric”.
What is Countly?
Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behavior across mobile, web, and desktop applications. Track, measure, and take action - all without leaving Countly.
With Countly you can:
- Understand your customers’ preferences and behaviors while protecting their privacy
- Build loyalty and by keeping customers central to product development
- Boost collaboration and minimize cost by replacing multiple tools with a single solution
Countly is trusted by 1000+ businesses worldwide
GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.