The Ratings feature is available in the Enterprise and Community Editions. If you'd like to see it in action, contact us to see a demo or set up your own Community Edition instance.
Using this feature, you can know what your users think or how they feel about a certain page, view, or transaction. Collect emoji-based ratings and comments using a single widget and let your users provide an email if they'd like to be contacted about their feedback.
You can customize the look and feel, wording, and the thank you message of the Ratings popup. You can choose how, when, and where users will see it in your page or app and also have multiple widgets at the same time.
In the Countly dashboard, you can visualize a cumulative and time series Ratings report as well as a list of all user comments, and both can be filtered based on platform, app version, and ratings widget.
Additional Resources
Content from our Academy, Documentation, and more related to the Ratings plugin.
What is customer retention and why is it important?
Customer retention is the ability of a company to retain its customers over a period of time. It is both a measure of customer loyalty and the capacity of the business to keep customers satisfied...
Article
Push notifications – a review of best practices
This guide shows challenges of implementing push notifications and explains strategies to improve acceptability and success of push notifications.
White Paper
To use this plugin, review the Ratings User Guide here.
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