Video: How to Build and Use a Customer Journey Map
We believe that this complimentary report from Gartner®, along with the explanatory video, will help decision-makers and product managers improve customer experiences by thinking, “like your customers”, instead of thinking, “about your customers”. In addition to that, we believe you will be able to learn how customer journey expectations and recommendations are linked, the steps to map the journey, and how to use them in your business.
What is Countly?
Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behavior across mobile, web, and desktop applications. Track, measure, and take action - all without leaving Countly.
With Countly you can:
- Understand your customers’ preferences and behaviors while protecting their privacy
- Build loyalty and by keeping customers central to product development
- Boost collaboration and minimize cost by replacing multiple tools with a single solution
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