IrisVision offers two products: IrisVision Live and IrisVision Inspire. They are both wearable, smart devices that enable persons with vision problems such as glaucoma to see better. The two products use different applications (based on their unique software). They use Countly for product analytics on both applications.
IrisVision primarily, but not exclusively, caters to adults, especially those older than 60 years of age. In order to ensure that their customers get the most out of their product, IrisVision provides each customer with a personal coach. The Support Coach is responsible for teaching new customers how the IrisVision products work, how they can operate the many commands (such as voice and touch commands), and how they can use the many modes created for different purposes (such as entertainment, social engagement, environmental engagement, and so on). Adeel said, “We are heavily reliant on data to understand what our customers need during this onboarding process so that we can update to their requirements, as well as to learn how our users use the product so that we can ensure complete ease of use.”
Working with Countly to be Data-Driven
Countly Features that IrisVision Loves
When asked about which feature Adeel and his team rely on the most, he said, “We focus on different features every day and we have some favorites, but what I love the most about Countly is the integration of data - the way the information from one feature ties into another and pulls from another. This gives us a complete, comprehensive view of customer behavior and product performance.” Added to this is the support that Countly provides, which not only ensures that any hiccups are quickly resolved, but that also works with IrisVision to help them set up and track the right information.
Coming to specific features, there are few amongst the wide range that Countly provides that Adeel lists as his favorites: