Integrating crash reports is as easy as 1-2-3
Insert Countly SDK into your iOS, Android or Windows Phone apps
Start collecting crashes, exceptions and anomalities from your apps
View crash data on dashboard and take necessary actions
Smart grouping, instant visibility
Group, segment and dive into crash related data
Countly Crash Analytics’ smart grouping and crash segmenting identifies similarities in crash reports, making it easier to quickly find out the root causes of crashes and fix them. Detailed crash segmentation by any user properties is a game changer in iOS & Android crash reporting market that no other vendor can provide out of the box.
Track and resolve crashes
Never underestimate issues. Find them before others.
Countly’s crash reporting dashboard allows you to classify crashes according to their resolution. You can mark a crash resolved and it’ll never appear again. Mark it unresolved to take care of it later with your developers. Crash reports have lots of details to help you identify and resolve issues, including but not limited to application version, platform, screen resolution, RAM, disk, battery level, operating system and platform.
Security and privacy is at core
Critical crash data information stays on your servers
With Countly’s open source SDKs, you are not bound to 3rd party services and SaaS platforms. When used as on-premise (self-hosted) crash reporting solution, all personal identifiable information contained in crash reports is 100% private and secure, allowing you to conform with regulatory and privacy standards.
Minimum footprint, maximum performance
Deeper insights with powerful yet lightweight SDK
Beautiful reporting, built with end user experience
Data collected from devices
Crash error info:
- Error stack
- Fatal or non-fatal
- Crash log
- Running time
- Custom key-values
State of device:
- Current RAM usage
- Total RAM
- Current disk usage
- Total disk
- Current battery usage
- Total battery
- OS and version
- Application version
- CPU type
- Version of OpenGL
Other device status:
- Rooted or not
- Jailbroken or not
- Online or not
- Airplane mode or not
Frequently asked questions
Does Countly group crashes?
When a crash data is captured by server, platform checks whether it has the same fingerprint as one of the previous crash stack trace. In case of a similarity, those two crash reports are merged. This helps unclutter the dashboard.
Is crash reporting a separate product?
iOS & Android crash reporting and analytics is a plugin that is integrated into Countly Enterprise Edition. Therefore it’s not provided as a single, separate feature but is a part of a complete mobile analytics solution.
Is crash reporting available for Mac & Windows apps?
Yes. Countly can also track desktop applications (aka desktop analytics). Mac crash reporting and Windows crash reporting is also available with Countly, using corresponding SDKS.
Is it possible to share crash reports?
Yes, sharing crashes with anyone who has an internet connection is easy. Head to a specific crash page, click on Share button on top right and your crash report will be shared with anyone having its link.
Do you support metadata?
You can add custom logs only to be delivered in case of a crash, independent of custom events. Moreover, you can set custom segments to specify which external libraries and frameworks are included in your project and their versions.
Do you capture exceptions?
Yes, system signals (iOS) and uncaught exceptions (iOS & Android) are automatically handled by the Countly SDKs. You can also submit exceptions handled by yourself as well.